Anna Endres

UX focused project (ticketmaster.com redesign)

Process Flow Exsisting Site

Personas

Redesigned Process Flow

Situational Process Flow

Site Map and Wireframes

Revised Wireframes

Mockups

Revised Mockups

User Testing Results

User tester comments/observations

User 1: Typeface hard to read, "X" and check used more than anticipated - more often used than picture, Wanted to use "X" and check to compare (those links would eventually work as the user wanted them to, but did not anticipate them being used as often and so did not make them user friendly for testing), filter needs to be more prominent.

User 2: Contrast for typeface did not work for this user, hard time reading condensed font as well as color of font, links broken on one page, didn't see the section zoom to compare seats immediately, didn't notice filter, tickets button cut off on mobile site, contrast on "X" and check wasn't sufficient for user to see.

User 3: Didn't realize you could click on zoom to compare, looked to list first, condensed font hard to read, map not clear enough.