Summary

Filmigo is an app that not only allows you to find new films and TV shows, but offers a community where you can share your favorite films and shows, lists, and reviews with your friends. The list function allows users to create and share lists about any film or TV subject (for example, a list for the “Best Action Movies of the 80s”). In addition, the app seeks out and creates lists based on industry insiders, including famous directors, actors, and more. Filmgo is the perfect app for the social film buff, so start watching and sharing!


Process Flow


Research

The research for Filming focused on video and movie streaming apps, as well as some film review apps. Exploring the different apps helped me to refine the user experience for Filmigo. Where do other apps succeed, where do they fall short, and to use that information to create a superior app with a more social experience for film lovers.

Amazon Prime Video

Great design and color palette. Easily navigable. Has a great top and bottom nav combo. Bottom nav shows separate main options. The top nav allows you to sort by TV, movies, and genres. It allows you to view ratings and leave reviews. Lots of great imagery and video clips. Sleek, pretty, and functional.
It does not offer the ability to interact with friends within the app, nor does it offer you a way to sort/list movies. Less a social media and sharing app than a marketplace (which is it’s true purpose). Also, it does not offer easy ways to filter or refine your searches, which I find pretty unfathomable.

FilmFish

FilmFish actually offers lists created by both users and what they call “real film buffs.” It’s a fun and interesting way to discover new films. It also offers Weekly Picks, another interesting, fresh way to discover new films, although they are difficult or maybe impossible to narrow down based on your preferences. You can also conveniently make a saved list of films you’d like to see. FilmFish can also narrow searches based on what services you subscribe to (Netflix, etc).
Unfortunately, you can’t do much else. There is no way to share directly with friends in the app. The app has a really weird color scheme, especially if you think people will use the app while searching to films (it’s white and blue, too bright for a darkened room). You can’t review or rate movies, just make as “saved” or “seen.”

Netflix

Beautiful UI. Great design, great color palette, easy to navigate though it doesn’t use a botton nav. All navigation is done through the hamburger, which is a large drop down menu in the to right corner of the screen. The dropdown includes ALL navigation options, form account information, to a list of genres. The results can be catered to your viewing tastes. Netflix is one of the most popular companies in the country for a reason, they do what they do really well.
When you save movies, they can only be saved in one location. You can’t create and save different “lists.” Also, you can’t interact directly with friends within the app. Also, of course, Netflix only shows films and TV Shows which stream on its app, which leaves a lot behind.

Salt or Sweet

Very low functionality. It basically offers two options, discover or discuss. In discuss you search for a film then have 120 characters to comment on it, which is on a wall, and you can later look up in your “library.” For discover, you pick a genre, and then one by one movies flash up on the screen, there’s no list, not ranking system, only reviews left by other users andbrief descriptions. No access to trailers, no way to save recommendations.
There’s very little good to say about this app. It feels like a mindless version of movie roulette with little “playability.” It’s not fun, or exciting. It seems pointless at worst, mindless at best. It might be a fun way to discover a new movie, though it’d only be by sheer luck.

iTunes

The iTunes store can be very confusing, at the very least, due to the enormous amount of content on it. Although navigation can be difficult at times, the page layouts are simple, organized, and neat. You can clearly see were you can scroll down, where you can scroll/swipe horizontally, and it features okay imagery, it could be more exciting.
That being said, it’s difficult to navigate. The filters are limited, and there’s no way to share your opinion directly with friends inside the app (you’d have to share via a social media outlet). There is a “wishlist” but it’s extremely difficult to find and use.


User Personas

In order to create a more well rounded experience for every user, I created multiple fictional user personas. While all users share a love of film, they each use the app in a unique way seeking benefits and outcomes specific to their wants and needs.

User Personas

In order to create a more well rounded experience for every user, I created multiple fictional user personas. While all users share a love of film, they each use the app in a unique way seeking benefits and outcomes specific to their wants and needs.


Wireframes

In this step, I used my process flow, research, and user personas to build the best user experience possible. It also allowed me to perform user testing, get valuable feedback to determine what processes are working and what aren’t, and make changes and improvements.

UXPin Prototype

UXPin Navigation Video


InVision Mockups

Using feedback from UXPin user testing, I built my interactive mockups in InVision. All user testing prompts are fully functional when using the InVision mockup. After completion of the InVision mockups, we completed another round of user testing.

InVision Prototype

Invision Navigation Video


Usability Testing

Usability Testing Script

  1. You love Gilmore Girls and have watched every episdoe multiple times. It will always be your favorite, but you’re finally ready to watch something new, but not too different. Find a show similar to Gilmore Girls.
  2. You’ve had a long week and just want to relax by finding a mindless action movie. Find a way to sort and view only action movies.
  3. You have zero interest in classic movies. Find a way to only watch movies made in the 1980s onward.
  4. Your coworker always used to recommend great dramas, but they recently left the company. Without a film buff in the office, you’re lost. Use Filmigo to find highly rated/reviewed dramas.
  5. You love the actor Idris Elba, find a list of TV shows he stars in.
  6. Your friend Erin, who was your movie buddy, recently moved overseas. Due to the time difference, you don't get to talk much. You both decided to download and use this app to keep track of what each of you watch. Find Erin’s profile and see what she’s watched lately.
  7. You consider yourself a film connoisseur. You have specific directors whose work you love; one of those directors is Danny Boyle. You heard this app features list created by directors. Search for any lists created by director Danny Boyle.
  8. You like to review movies after you watch them. Find the movie you just watched on the app, give it a rating.
  9. Your friend keeps telling you to watch La La Land. You’ve been busy and unable to watch any movies, but you don’t want to forget about the recommendation. Find La La Land and save it.
  10. Your children are constantly watching Finding Nemo. To preserve your sanity, find similar children’s movies to watch instead of Finding Nemo.
  11. You’re a father on a very tight budget. You rent movies for your children to watch, but you often fall asleep during the movie and forget what movies you’ve rented for them. Before you rent another movie, you want to check your viewing history to make sure you didn’t already rent it.
  12. There is nothing for your kids to watch on the TV. Use the app to find kid-friendly movies to watch on Netflix.
  13. You have Amazon Prime Video and don’t want to spend money on a rental. Use the app for find movies currently available to watch on Amazon Prime Video for free.

Usability Testing Results

Round 1 Observations

Task: Find show similar to Gilmore Girls

  • User 1 went to lists button in nav. Eventually used browse button and search.
  • User 2 searched and discovered similar shows successfully.

Task: Filter and find action movies only.

  • User 1 went to lists button in nav. Next found and clicked preferences and successfully searched for action movies.
  • User 2 found preferences and genres quickly. Selected action, and hit update. Then went back to preferences page but wasn't sure if they selected it, there's no marker indicating a preference was changed. Went back in and repeated task before completing.

Task: Find only movies made in the 1980s onward.

  • User 1 went to lists then preferences and genres. Eventually found Release Date and made selections
  • User 2 successfully completed task.

Task: Find highly rated dramas.

  • User 1 successfully completed task.
  • User 2 successfully completed task.

Task: Find a list of shows featuring the actor Idris Elba.

  • User 1 did not complete task successfully. First went to More, then Lists, then Preferences. Did not select Browse.
  • User 2 successfully search for and found TV shows featuring Idris Elba.

Task: Find your friend Erin and see what she's watched recently.

  • User 1 was temporarily stuck on the Friends' Newsfeed. User 1 did not see Friend List button at top at first, eventually successfully completed task.
  • User 2 successfully found friend.

Task: Find film list created by director Danny Boyle.

  • User 1 went to Lists button in nav and navigated successfully.
  • User 2 found the list by a different path. User 2 used the Browse function and search for the director. User 2 also successfully completed task.
Round 1 Notes and Revisions
  • “List” name and nav button is too vague and confusing to be used successfully. Must remove or change entirely.
  • Preferences is hidden in the More button dropdown, must make it more predominant. Perhaps change the name to filters.
  • Consider flagging preference options after a change has been made so user knows a change was made.
  • Make the top buttons stand out more, especially for the Friends section. Users did not see the options to toggle between Newsfeed and Friend List easily.

Usability Testing Results

Round 2 Observations

Task: Find show similar to Gilmore Girls

  • User 1 went filters, thought she was searching for the movie using filters. Eventually went back home and tried Browse.
  • User 2 searched and discovered similar shows successfully.

Task: Filter and find action movies only.

  • User 1 was successful.
  • User 2 completed the genre selection process twice, was not sure if the filter was updated. User 2 still completed the task successfully.

Task: Find only movies made in the 1980s onward.

  • User 1 successfully completed task.
  • User 2 successfully completed task.

Task: Find a list of shows featuring the actor Idris Elba.

  • User 1 first went to Browse, then Filters. Then went back to Browse and successfully completed task.
  • User 2 successfully completed task.

Task: Find your friend Erin and see what she's watched recently.

  • User 1 successfully completed task.
  • User 2 successfully completed task.

Task: Find the movie you watched most recently and give it a rating.

  • User 1 first went to the Saved list. Then tried filters. Then the user returned home and clicked on the More button and immediately found Recently Watched. Successfully rated the movie.
  • User 2 first selected Browse. Then tried the Saved list. Went back home, found More, and found Recently Watched.

Task: Find La La Land and add it to your Saved movies.

  • User 1 successfully completed task.
  • User 2 successfully completed task.

Task: Find your friend Erin and see what she's watched recently.

  • User 1 successfuly completed task.
  • User 2 successfully completed task.

Task: Find childrens’ movies on Netflix.

  • User 1 successfully completed task.
  • User 2 successfully completed task.
Round 2 Notes and Revisions
  • By removing Lists from the nav and adding Filters, it made the app navigation much more intuitive. There was less questioning from the user and more searching. If they chose the wrong option, they usually quickly returned home and in one or two more clicks found the correct path.
  • Consider adding permanent preferences for the user that could be overridden temporarily if the user adjusted filters. And/or add ways for the user to adjust what filtered recommendations appear on the homepage.
  • Consider flagging preference options after a change has been made so user knows a change was made.
  • Make the top buttons stand out more, especially for the Friends section. Users did not see the options to toggle between Newsfeed and Friend List easily.

Conclusion

Filmigo, overall, is a successful app. The users successfully completed all tasks in Round 2 of user testing navigating the InVision Prototypes. The users may have stumbled briefly in a few prompts, but they were back to the proper path within a handful of taps. I will admit that some of the success may stem from the app functioning similar to other streaming apps. I enjoyed creating the concept, UX, and UI for this project and hope to develop it further in the future.